customer awareNess and response education
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seminar: customer awareness and response education (c.a.r.e)
Today, frontline Workers and Supervisors face increasing challenges in dealing with some client interactions. Learning how to read a situation and respond professionally requires patience and training.
At TOTAL Safety Management, our Instructors have extensive knowledge and experience in dealing with volatile situations, intoxicated persons or individuals in crisis. With seminars offered throughout the year, Employers have the convenience of ensuring important training is completed without disruption to day-to-day operations.
The half-day Customer Awareness and Response Education (C.A.R.E) seminar is designed for frontline personnel and provides them with the knowledge and skills to deal with difficult situations and uncooperative individuals. Our comprehensive in-class C.A.R.E seminar provides participants with experienced insight into safe work practices and effective techniques for dealing with difficult situations and/or people. Giving participants a solid foundation and the confidence in carrying out their duties.
seminar Overview
As a leader in Health and Safety education and training, our comprehensive, in-class training programs and seminars not only meets mandatory Provincial and industry standards, but exceeds them. Through classroom instruction and scenario-based training this seminar will cover:
Customer Service Strategies
Customer Communications
De-escalation Techniques
Dealing With Intoxicated Persons
Robbery Prevention & Awareness
Subject Descriptions
Note Taking
Documentations TIPS
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Who Should Take This seminar?
This seminar is designed for frontline Employees in all Sectors. In particular, frontline Workers, Supervisors and Managers. Upon successful completion, participants will receive a seminar attendance certificate.
Prerequisites
There is no prerequisite for this training course.
Equipment Required
There is no training equipment required for this course. All presentatation materials are included in the cost of the course. Mandatory participant dress code is business casual.
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